Privacy Policy

Last Updated: 2024-10-18

Welcome to Psyccess. By accessing or using our Service, you agree to comply with and be bound by the following Privacy Policy. If you do not agree to these terms, please do not use our Service.

1. Introduction

Psyccess, in its role as the data controller, places great importance on protecting and respecting your privacy. The following privacy policy aims to inform you about our practices regarding the collection, use, and sharing of information that you provide via our platform ("Platform"), accessible on our websites or mobile applications.

This privacy policy outlines how we process personal data that we collect from you. We invite you to read this page carefully to gain a thorough understanding of our practices concerning the treatment of your personal data.

2. Information Collected

We may collect and process the following data:

2.1. Information You Provide Directly

By using our Platform, you may provide us with information that could identify you ("Personal Data"). This is especially the case when you fill out forms (such as the registration form), when you are put in contact with another Psyccess member, when you contact us—whether by phone (+45 89878598), email (ys.psyccess@gmail.com), or any other means of communication—or when you notify us of a problem.

This information includes the following data:

Data necessary to subscribe to the services we offer on our Platform. These data typically include: last name, first name, address, email, mobile number, home number, gender, date of birth, IP address, Skype/Hangouts username, and password. Of this information, only the last name, first name, email address, and password are required. Without this information, Psyccess cannot provide you with the services offered on our platforms, and you will not be able to create an account on our Platform.
A photo;
An address;
A copy of all correspondence between you and Psyccess;
A copy of all requests or publications on our platforms;
Details of financial or accounting transactions made on our Platform or through any other channel, including information about your credit card, bank details, information related to booking lessons, or when you post an ad on our Platforms;
Details of your visits to our platforms and the content you have accessed;
Your responses to our surveys, questionnaires, and reviews written after completing lessons with another member of our network may be used for research and analysis of user behavior;
Data requested when you submit an issue about our Platform;
Data used to locate you when you have agreed to allow us to collect and use this data.

2.2. Data We Collect Automatically

When you connect to one of our services via social media, Psyccess will access certain data (specifically your first name, last name, photo, email address, and number of Facebook friends) from your account on the relevant platform in accordance with their terms of use.

During your visits, we may collect, in accordance with applicable law and your consent, information about the devices you use to access our services and the network from which you access our service, such as IP addresses, connection data, browser types and versions, types and versions of browser plugins, operating systems and platforms, data related to your browsing history on our Platform, particularly the path through different URLs on our platforms, content you view or search for, search terms, typing errors, time spent on pages, custom advertising identifiers on your device, interactions with the page, and phone numbers used to contact us. Among the technologies we use to collect this information, cookies are particularly utilized.

We also collect information about your use of our Platform (such as the number of ads posted, your response rate to requests, registration date, average rating, etc.), which may be visible on your public profile.

2.3. How Long Do We Retain Your Data?

Your data is securely stored indefinitely unless you request its deletion via the email address ys.psyccess@gmail.com.

3.1. Purpose Legal Basis

Purpose Legal Basis

Execute the contract between us and you or between us and our partners and provide you with the requested information and services This processing is necessary for the execution of our respective contractual obligations

Send you information about our services (e.g., booking confirmation for lessons) by email, SMS, or other means This processing is necessary for the execution of our respective contractual obligations and/or is performed with your consent

Process your payments This processing is necessary for the execution of our respective contractual obligations

Allow you to personalize your profile on our Platform This processing is carried out based on your consent

Allow you to communicate with other members of our network This processing is necessary for the execution of our respective contractual obligations and/or is performed with your consent

Provide you with access and the ability to communicate with our support team This processing is (i) necessary for the execution of our respective contractual obligations, (ii) performed with your consent, and/or (iii) necessary for the establishment or defense of a legal right

Ensure compliance with applicable law and our terms of use. If you fail to comply, we may suspend your account on our Platforms This processing is (i) necessary for the execution of our respective contractual obligations, (ii) performed with your consent, and/or (iii) necessary for the establishment or defense of a legal right

Send you, in accordance with legal requirements and with your consent where required by law, marketing messages, advertisements, offers, and information related to the use of our services, booking systems, or suggest and provide advice on products/services that may interest you. We may also use your data to send you advertising messages that may interest you on social media or external websites. For more information, we encourage you to review the contractual documents of these platforms This processing is based on your consent and/or our legitimate interest (to provide you with relevant information)

Inform you of changes to our services This processing is (i) necessary for the execution of our respective contractual obligations, (ii) performed with your consent, and/or (iii) necessary for the establishment or defense of a legal right

Manage our Platforms and conduct internal technical operations related to troubleshooting, data analysis, testing, research, analysis, studies, and surveys This processing is based on our legitimate interest (to maintain the security of our Platforms and improve services)

Improve and optimize our Platforms, particularly to ensure the display of content adapted to your device This processing is based on our legitimate interest (to provide you with relevant content)

Allow you to use the interactive features of our services if you choose to do so This processing is necessary for the execution of our respective contractual obligations and/or performed with your consent

Help us maintain a safe environment on our Platforms This processing is (i) based on our legitimate interest (to ensure the security of our Platforms), (ii) necessary to comply with our legal obligations, and/or (iii) necessary for the establishment or defense of a legal right

Evaluate the effectiveness of the advertising messages we send and tailor them to our members This processing is justified by (i) our legitimate interest (to measure and optimize the effectiveness of our campaigns) and/or (ii) your consent

4. Contact

For any questions related to this privacy policy or regarding your personal data, you can contact:

By email, our data protection officer at the following address: ys.psyccess@gmail.com